WebNov 29, 2024 · Provide subject matter expertise to Interactive Intelligence customers and partners in ACD call routing and configuration, IVR design and troubleshooting, Switchover disaster recovery service,... Web•Level 2 support for Genesys PureCloud software as a service (SaaS). •Genesys Framework 8.X, Genesys Inbound Voice, Call Routing, …
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WebDec 7, 2024 · The Genesys Knowledge Base, which is available from My Support, enables you to access an extensive database of technical solutions, product advisories, and other … WebGenesys Cloud System Status Current Status Normal Operations Degraded Operations Partial Outage Outage Service Americas (Sao Paulo) Americas (US East) Americas (US West) Americas (Canada) Asia Pacific (Mumbai) Asia Pacific (Sydney) Asia Pacific (Tokyo) Asia Pacific (Seoul) EMEA (Dublin) EMEA (Frankfurt) EMEA (London) FedRamp … WebJan 23, 2024 · Soon, the PureCloud platform will feature automated packet captures (PCAP) for SIP signaling to troubleshoot telephony issues. Access to PCAPs will be available to authorized administrators of the PureCloud organization for security and compliance reasons. restaurants near the alexandra birmingham